All consultations are by appointment.
Please note that since the end of April 2021 we are advising patients that they can send an online form to our clinical team to request an appointment
More information is available from our Frequently Asked Questions article here –
If you need any assistance then as always, our reception team are available on our main phone line on 01905 368503.
The phone lines are open from 8.15am in the morning and we have extra staff manning the phone lines during this busy period to deal with your requests.
Our system should enable you to obtain an appointment within 24 hours of your request, whether or not your problem is urgent, and in most cases with the doctor of your choice.
Approximately half the appointments are made available six weeks in advance but experience shows these are taken up very rapidly. The remaining appointments are released on the day of the appointment. If you are therefore unable to make an appointment in advance we ask that you contact the surgery on the same day that you wish to be seen.
Please always let us know if you don’t wish to take up your appointment. Even if it is at the last minute, we can always fill it. We understand that you may now feel better or something else has cropped up and we are happy to rearrange. But please tell us!
We are glad that many of our patients do turn up – and we appreciate sometimes there is a delay. We thank you for your patience.
You can cancel by calling 01905 368503, press option 1 or logging online if you are a registered user.
Please note that we do record all incidences of not turning up, and we will be in touch if you miss an appointment.
If you miss appointments more than once or twice, we will invite you to a meeting with our Practice Manager. We do reserve the right to ask you to leave the practice list if you won’t help us to help you by keeping to your appointments.
‘In addition to the practice’s normal opening hours, and additional surgery opening times as stated above, you can also book an appointment to see a local clinician in the evenings or on Saturday and Sunday at locations across South Worcestershire. GP practices are working together to provide extended access appointments to our patients. This means that your extended access appointment may be with a different GP, nurse or based in a different location or practice than you are used to, and some of these appointments are telephone only. These appointments are pre-bookable by contacting the surgery during our opening times – when calling please ask for an extended access appointment and our receptionists will help you to find a convenient appointment’.