Welcome to

Haresfield Surgery

Open Monday to Friday 8.00am-6.30pm
Telephone: 01905 368503 - appointment line open from 8:15am

Your medical data

GPDPR Data collection by NHS Digital


Following the latest news around patients’ medical data and NHS Digital’s plans to extract this under the new data collection proposal called General Practice Data for Planning and Research (GPDPR), we wanted to make you aware of this change that is coming and share some of the resources that are available to help you decide and be more informed about this collection and what it will mean for you.

This podcast audio clip from eGPlearning is really helpful for patients as it explains clearly what is happening at the moment – please click here to access the audio clip

The main updated webpage around this from NHS England’s digital team is found here – https://digital.nhs.uk/data-and-information/data-collections-and-data-sets/data-collections/general-practice-data-for-planning-and-research

Please note that earlier this week it was confirmed that they are delaying the first collection of data and this will now happen on 1 September 2021. Patients who want to opt out will need to do so before this date allowing for time for the form to be processed, currently we are advised that patients need to complete this Type 1 form and return it to the surgery for us to code on your medical records.

To opt out of the GPDPR data collection, please print and complete this Type 1 form and return to the surgery by hand, in the post or by scanning and emailing to [email protected]. We will endeavour to process these forms within one working week.

We have also updated our privacy policy which sets up how your data is managed by the surgery – this is on our main Practice Policies page where you can click the link to access the document – https://www.haresfieldsurgery.co.uk/about-us/clinical-information/

As this has been instigated by NHS Digital, we are awaiting further information on how patients without internet or mobile phone access will be supported with being informed and making their decision. We hope that NHS England will write to patients directly, but if not then the practice will plan to do so as soon as we receive more information of their plans.

If we have any further updates about this then we will continue to update you in the same way.

Many thanks from the Doctors and staff at Haresfield & Kempsey surgeries.

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Frequently asked questions- the recent changes to the surgery’s appointment booking system.


Thank you for bearing with us and our new appointment booking system that was rolled out last Monday 26th April. We have listened to early feedback and hope the following questions & answers help you to understand the system further.

Patient’s who we believe to not have access to the internet are also being sent this information in the post.

What is an online form?

The practice is using ‘Online Consult’ which is a system that has been designed to assist patients wanting to contact their surgery. It can be accessed via a ‘link’ which can either be found on our Website or through a text message which can be sent to you.

The system includes a choice of options that relate to particular medical concerns and/or administrative related requests that you may need from the surgery (such as prescriptions, sick notes, letters from the doctor & test results).

By selecting an option specific to your medical concern or query a form can then be generated which asks relevant questions relating to that particular issue. This is then presented in a format which is really useful to the doctors who then read the form to decide on the most appropriate next steps.

What if I can’t choose an appropriate option on the form?

There is a ‘general health query’ form which can be used if you cannot find a specific option on the list.

The doctors would be grateful if this is only used when you cannot find the right form as it is not as effective at capturing all of the helpful information which they read when dealing with your request.

Why is the surgery doing this?

Across England GPs and their teams have been reporting that they are busier currently than they have ever been. Recently published figures have shown that in England GP practices delivered almost 5 million more appointments in March 2021 than the month previously, and nearly 3 million more than they did in March 2019.

This has been reflected with increasing demand for appointments at the surgery since the New Year which reached unprecedented levels in March. This probably relates to a number of areas as people are vaccinated and feel more confident, COVID restrictions are slowly lifted and a number of services within the surgery are restored. The situation is further complicated by a need to also still provide staff to undertake the COVID vaccination programme.

We have now reached a stage where we need to safely identify and prioritise those medical concerns which require more urgent attention whilst spreading more routine work across our clinics. This process needs to be undertaken by our clinical staff with their medical knowledge and experience rather than by our reception team.

Using the ‘Online Consult’ form helps our doctors to ensure that our patients receive an appropriate appointment with the right person in a suitable timescale, it is helpful prior to a consultation as some important details about the nature of the condition have already been captured, it potentially helps patients to self-manage certain conditions or directs them to other healthcare professionals who may be able to assist (such as pharmacists) and it helps us to deal with administrative requests more efficiently.

What happens to the form once I submit it?

You should receive a confirmation text from the surgery so you can be assured that we have received it. If you have not heard via text within 4 hours of submitting the form to confirm receipt of it, please call the reception team and make them aware of this.

We have a dedicated Dr reviewing all forms throughout the day from 8:00-5:30pm

All forms are reviewed and actioned by the doctor within 2-3 hrs of them arriving during these working hours

The reception team are then contacting patients via phone or text to confirm the outcome of this form. For most this will be on the same day but may be the following the day if not as urgent.

What if I can’t access an online form, how do I still make an appointment?

We want to reassure our patients that if they do not have the means to access an online form or feel unable to navigate this, then the request for an appointment can still be taken by our receptionists over the phone. However, they have also been asked to take some extra details to help assess and prioritise the request. This will then be reviewed by the doctor in the same way as an online form as detailed above. As a result there will unfortunately be a longer wait on the phone until more patients feel confident to directly use the ‘Online Consult’ system.

Everyone is still able to request appointments with this new system.

What if I have a more urgent health concern?

If the problem is immediate and life threatening you must dial 999.

The surgery still has a dedicated home visit and emergency line 01905 368502, which can be called from 8:00am-6:30pm. We would respectfully ask that these are used for urgent concerns and home visits to keep the lines free for these specific requests. A form is not needed to request a home visit with a doctor.

The reception team now work in the same room as the doctors looking at the online forms and are able to actively seek advice on how to assist patients, particularly if they feel it is a very urgent situation. 

Why are we being advised to book up to 6 weeks in advance?

In our original announcement we wanted to make patients aware that we have pre-bookable slots as well as more urgent capacity.

The pre-bookable slots are often suitable for patients who have spoken to a doctor and are then asked to have a routine follow up appointment, say in a month’s time, which can be booked in advance.

What is happening with face to face appointments?

Nationally practices are working to a standard operating procedure set out by NHS England. In March 2020, this requested that practices move to a telephone first model. This was put in place to help reduce the risk of COVID-19 spreading and protect NHS staff and patients.

Although the COVID picture continues to improve nationally, the NHS is still working within an elevated risk level and as such practices are having to adhere to this operating model.

We have continued to see patients face to face throughout the pandemic when a medical examination is necessary, usually after they have discussed this over the phone first. Through the online forms we have increasingly been able to directly book face to face appointments.

Looking ahead we know that many patient appointments can still be completed safely over the phone, but as the risk levels improve we sincerely hope that face to face will become the ‘norm’ again as it was before the pandemic and our clinicians very much look forward to this contact again.

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On the day appointment requests


Dear patients,

We are getting in touch to make you aware of a change to how patients will be able to request on the day appointments as of this coming Monday 26th April. The surgery has seen a significant increase in on the day requests and subsequently we want to ensure we can continue to provide safe and efficient services to all our patients appropriately.

If you feel you need an appointment sooner than the next available telephone call then you will need to complete the online consult form following this link – https://www.online-consult.co.uk/org/haresfield-surgery. These come through to the surgery electronically and one of our Doctors or advanced clinicians will review the form and we will be back in touch to confirm how we will be able to help you with your care.

If you would like to speak to a clinician about an ongoing medical concern then please be aware that there are pre-bookable telephone appointments available to book up to 6 weeks in advance. Availability of these can be dependent on particular clinicians and their working patterns but we will endeavour enable patients to book in advance with their regular doctor or clinician.

Whilst we acknowledge that any changes to appointments can bring challenges, we request that patients are respectful of this new process. For more information Dr John explained how the online consult works in a video at the start of March which can be found here- https://www.youtube.com/watch?v=XW9SA1vSOCY&t=2s.

If you are unable to access the form then please call our reception team who will be able to advise you further, including if you have a home visit request and emergency then call via the dedicated phone line.

Many thanks from the Doctors and staff at Haresfield and Kempsey surgeries.

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Dr Woof is retiring

Dear patients, 

We would like to let you know that Dr Alison Woof is going to retire from our practice after Easter bank holiday weekend on the 06.04.2021.

Dr Woof has been the senior partner at the surgery for over 6 years, having been at the practice for just over 30 years, joining the Haresfield Surgery team when they first moved to the Bath Road practice building in the early 90’s.

Many of our patients have been looked after by Dr Woof over these years and if you would like to get in touch to send a personal message then please do so by emailing our main email account- [email protected] FAO of Meryl Foster.  

Dr Woof has also been a GP trainer for 27 years and has trained and supported local doctors in their first stages of becoming a Doctor in general practice most of whom are still working locally to Worcestershire. Dr Woof will certainly be missed by all her colleagues and patients at Haresfield and Kempsey surgeries but we would like to wish her a very happy, well deserved retirement!

For patients under the care of Dr Woof for their ongoing coil contraception management, please be aware that Dr Hale will be taking this over from April/ May this year.

We are also pleased to announce that the practice has welcomed Dr Johal, Dr Gascoigne and Dr Balakrishnan to the team in the past 3 months. For more information on all our Doctor’s working days please click on this link: https://www.haresfieldsurgery.co.uk/information-and-links/

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Haresfield and Kempsey Surgery update 02.03.2021

We are pleased to share with our patients a new way to access our surgery and additional resources for your health needs, please see our video from Dr John with more information about this on the following link;

Online forms to contact the practice now available via our website – https://www.youtube.com/watch?v=XW9SA1vSOCY&t=2s

As explained in the video, you can access the online consult information by clicking back to our website’s main homepage and clicking on the box on the left hand side of the screen which says ‘Consult with your Doctor online, Online Consult, Healthcare at your fingertips’

COVID vaccine update;

We are still vaccinating patients in the same way as explained in previous update posts below, the two main sites that the practice is involved with are in Turnpike House Medical Centre (the first floor of our Haresfield building) and at St Johns House Medical Centre.

Please note the postcode for St  John’s surgery is WR2 5FB – if you are asked to attend an appointment here please make sure you have the new building at this address.

Worcester city practices are currently inviting patients in cohort 6 and cohort 7 of the national roll out groups;


Information as of 02.03.21 taken from above link on gov.uk website

  1. residents in a care home for older adults and their carers
  2. all those 80 years of age and over and frontline health and social care workers
  3. all those 75 years of age and over
  4. all those 70 years of age and over and clinically extremely vulnerable individuals
  5. all those 65 years of age and over
  6. all individuals aged 16 years to 64 years with underlying health conditions which put them at higher risk of serious disease and mortality – currently being contacted by the practice or the St Peter’s church vaccination site – wait to be contacted
  7. all those 60 years of age and over- currently being contacted by the practice or the St Peter’s church vaccination site – wait to be contacted
  8. all those 55 years of age and over- await further updates      
  9. all those 50 years of age and over- await further updates

If you are in cohort 1-5 and have not yet had the vaccine yet then please call us to make an appointment, otherwise we will continue to contact patients when we have appointments available for them so please continue to wait to be called if you are in cohort 6, 7, 8 or 9.

We will endeavour to continue with further updates as the vaccine programme continues as well as general practice updates so please keep checking the website for further information.

Thank you on behalf of all the team at both Haresfield and Kempsey surgeries

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COVID Vaccines Update – 03.02.2021

We just wanted to update all patients about where the practice is with the roll out of COVID vaccines. In our previous update we explained that we are working with all practices across Worcester city to deliver the vaccines, all of this information still applies.

We are pleased to say that we are now starting to invite patients in cohort 5 of the government priority lists. This is anyone aged over 65. If you are in this cohort please wait for us to contact you and do not call the surgery.

That means that we have tried to offer everyone in cohort 1- 4 an appointment now. Cohort 1-4 is anyone aged 70 and over or anyone whose medical conditions make them extremely at risk of COVID-19 and have been written to by the government and asked to shield. 

We will be contacting anyone in these cohorts who have not had the vaccine yet and we have not been able to get hold of yet, by calling or writing to make sure every patient who is currently eligible is aware they can book a vaccine appointment. 

If you are in cohort 1-4 (aged 70 and over or extremely high risk) and have not had the vaccine then please do call the surgery and we will make sure you are booked in for the vaccine.

We are also aware that some patients are being invited to the St Peter’s church vaccination centre, please be aware this is being ran separately to the practice’s Covid vaccine arrangements.

Best wishes from the Doctors and teams at Haresfield & Kempsey surgeries

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COVID Vaccine appointments

Patients in COVID Vaccine Cohort 1 & 2 – we wanted to make you aware that the letters regarding the Birmingham Mass Vaccine site for covid vacs have not had anything to do with practices. We are sorry for any confusion this has caused. We are still actively calling patients to get COVID Vaccine appointments booked more locally so please wait to be contacted, if you are over 80 this will be imminent in the next couple of weeks.  Please do not call us about this we will call you with an appointment to be offered. Those that we haven’t been able to contact over the phone we will be writing to, to ensure everyone is aware that they can have an appointment locally.

Best wishes from the teams at Haresfield & Kempsey.

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COVID-19 Fraud Scam

Please see attached poster and be aware of the following text scam regarding COVID vaccines. We have been asked to share this to patients by the NHS Fraud team.

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COVID Vaccination Update 31.12.20

  • Please be aware that the practice will contact patients as soon as we have clinics to be able to book patients into.
  • These clinics are being organised across the 10 practices in Worcester City and covering a large patient population, not just our practice.
  • As it stands as of today the cohorts to be invited currently are patients aged over 80, care home staff and residents and NHS frontline workers.
  • We do not have reliable occupation data held on medical records and so welcome staff to contact the practice if they are registered with us and believe they are eligible for the vaccine.
  • We will make sure all patients that we can tell from medical records that are in the current eligible cohorts for the vaccine will be contacted via letter, phone or text.
  • We will have to stagger this across the next coming months and so the practice has decided the fairest way to this is on older age first for our patient cohort aged over 80.
  • We have been informed that vaccines being ordered have been delayed however we hope to offer reassurance that the practice and doctors are in constant discussions to make sure the practice can be involved with delivering clinics as quickly as possible.
  • We hope to have more information soon regarding housebound patients and how this will be delivered.
  • We are awaiting further instruction from the joint management team for rolling out invites as clinic dates are unable to be confirmed due to not  having confirmed delivery dates of more vaccines arriving yet.
  • Turnpike House Medical Centre (in which Haresfield surgery sits) is going to be used for these clinics to be facilitated for the time being.

Please see the latest press release from yesterday regarding the roll out of these vaccines. Local clinics are now being adapted to accommodate these changes directed from MHRA and NHS England. We are putting letters in the post today to patients that are affected by the changes to the 2nd dose of the vaccine.


All the staff at Haresfield and Kempsey Surgery wish you all a peaceful and safe New year.

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AGED 50+ Influenza Vaccinations Now Available

We are now booking appointments for patients OVER 50 who wish to have the flu vaccine. Please contact the surgery on 01905 368503, option 1 to book an appointment.

Please be advised we are using Flublok Vaccination.

This medicinal product does not have a UK marketing authorisation but has been given authorisation for temporary supply by the UK Department of Health and Social Care and the Medicines and Healthcare products Regulatory Agency for immunisation against influenza.

If you require any further information please see the leaflet below.

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Dr Aldis is retiring

Dear patients, 

We would like to let you know that Dr Jim Aldis is going to retire from our practice at the end of October.

We will be very sad to see him go but he is very much due a well-earned retirement after 21 years with the practice since he joined as a registrar after working for several years in Niger.

He will be  missed by us as his colleagues for being a very able, conscientious and kind doctor and I know many of you will have appreciated his doctoring skills over the years and he has expressed sadness that he cannot say goodbye in person to his ‘regular customers’ given the current difficult COVID-19 situation.

The practice are recruiting new doctors in light of this.

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COVID Guidance for Children

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Please watch the youtube video for an update from one of our practice nurses, Joanna on behalf of the team at Haresfield & Kempsey surgeries

LINK https://www.youtube.com/watch?v=MqBq8hxHFF0

If you are unable to view the video then below is the transcript of Joanna’s message;

  • Hello patients of Haresfield and Kempsey surgeries.  My name is Joanna and I am a practice nurse, primarily based here at Haresfield.
  • We thought it would be helpful to explain in a bit more detail what is going to be happening this year for patients that would like a seasonal flu vaccine. Due to the current situation with COVID-19, we are going to have to deliver these appointments in a slightly different way to normal.
  • There is still some information and detail that we are due to be updated about from NHS England with regards to additional flu vaccine supplies and offering it to patients over 50 who would not normally be invited for the vaccine.  We do know that these patients will not be invited for a vaccine until at least November or December.
  • What we have been told to do is to start this flu season by planning and inviting eligible patients in for their jab as soon as we can. We have staggered deliveries of the vaccines arriving meaning that our clinics this year will be spread from the end of September and through the majority of October. These clinics are dependent on the vaccine deliveries arriving on time which is out of our control.  
  • Flu clinics on Saturdays will still be going ahead.  We will be contacting patients in the next couple of weeks by text or letter to ask whether you would like a flu jab this year.  Then we will book a time slot in one of the available clinics for you and confirm this via text or phone.
  • Our clinics will be running differently to ensure that social distancing and necessary infection control measures are in place to keep all patients and staff safe. This means when you attend for the vaccine there will be a walk-through/one way system in place and the appointment will just be for your vaccine.  No other services will be available on these Saturday sessions. We are doing this to limit contact time and reduce any risks associated with coronavirus, as set out in Public Health and NHS England guidance.
  • Because of this, our main flu clinics will be held at Haresfield Surgery due to the limitations of space at Kempsey surgery.  We strongly urge Kempsey patients that do want a vaccine to come to a clinic at Haresfield when invited during the earlier winter months.  It may be – and is of course dependant on the local COVID situation– that we have smaller clinics at Kempsey later in the year but this is not guaranteed at the moment.
  • On the day of your appointment, we ask that you come prepared wearing a short sleeved top under your layers and let us know in advance if you have any mobility problems. Please wait for us to contact you about your appointment, the reception team won’t be able to book flu jabs into normal clinic slots, these can only be given in designated Flu clinics.  This is to ensure we have the stock available and can prioritise eligible patients as appropriate.
  • We will include further information and guidance about attending for a flu vaccine with the confirmation of your appointment date and time. As always, if you or a member of your household have any symptoms of Coronavirus on the day of your appointment, then you must not attend the practice.
  • If you are housebound and unable to attend the surgery then as per the usual process, we will be in touch to make arrangements for you to have your flu vaccine, or you could make us aware of this when we initially invite you for an appointment.
  • As for our day to day way of working, please refer to Dr Crookall’s message from July, which outlines the current arrangements in place for our services.  We will be in touch when any further changes to our services may need to take place.
  •  Thank you for your continued understanding in these very different times.  Stay safe!
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Please watch the youtube video for an update from Dr Crookall on behalf of the team at Haresfield surgery

LINK https://www.youtube.com/watch?v=gTOBUfrdZvs   

  • Hello everyone, I’m Dr Crookall, one of the GP Partners at Haresfield surgery, the team and I wanted to take this opportunity to update all of our patients on what is happening with the way we are working. Following on from Dr John’s update back in May we thought it would be helpful to share some further changes that have been happening and be able to remind everyone of how you can access our surgery.
  • First of all I personally wanted to take this opportunity to say that I hope everyone is keeping safe and managing to cope in these unusual circumstances we are facing. We are grateful for everyone’s ongoing support and understanding for how we are having to run the surgery to ensure everyone is kept as safe as possible.
  • Our services and team are still here and available to help, this is still different to normal but I will now explain how this is currently working;
    • If you need to speak to someone at the surgery then you can call the practice on our main phone line and select the appropriate option
    • NHS England are advising practices that we speak to patients over the phone first for any problem to discuss what help you require and make any necessary arrangements. To do this the reception team will book in a phone call where a clinician will speak to you.
    • You can also access our services by using the Health advice forms, which is the online consultation system available on our website and on the Patient Access app or website. Completing a form on here gives us the information we need before a member of the team calls you to discuss. You can do this instead of calling the surgery.
    • It is important that we have your up to date contact information and that you are available to take the call when agreed.
    • We have nurse clinics running in the surgery at Haresfield for screening programmes, vaccinations, blood tests and patient care, in line with infection control measures and NHS England guidance we have instructions from NHS England about what practices should be offering patients, which will continue to change but please be reassured we will continue to update patients when these happen. If you are attending for an appointment we are working extra hard to make every contact count and by that the nurses may do your annual tests and checks in your appointment slot to prevent some patients having to come to the surgery again later in the year.
    • We will call you to discuss any urgent concerns that you have and for any ongoing discussions and monitoring, if you need to be seen by a Doctor we will arrange this and ask you to attend the practice for an appointment. We have all embraced using technology differently over the last months and some of you will be aware we are using different approaches such as patient’s emailing and texting photos to us for us to look at, this helps us work out whether we need to have a face to face appointment or not.
  • You can request your regular medications through the online Patient access website or app, or you can email us or post a request. If you have any queries about your medication we ask that you call the surgery and do not attend the building as access is still limited to patients attending for an appointment. We must continue this to ensure risks to patients remain low. We are aware that more sectors and businesses are opening and returning to normal but please be mindful that the surgery helps patients who are often ill and vulnerable and we are still required to limit access because of this but are working on extra measures and a long term solution for how we will continue to ensure we can look after our patients.
  • When attending the surgery for an appointment you are required to wear a face covering or a mask, everyone will continue to have their temperature checked at the entrance and we ask that if you have any symptoms of coronavirus that you call us and cancel your appointment and make further arrangements with the team. We are unable to provide exemption letters for anyone that cannot wear a mask and if you have any further questions then we ask that you consult the government website for further information.
  • If you have any questions about an appointment you are expecting at Worcester Royal hospital, please be aware you can call the main line of the hospital to be directed to the department you need and the appropriate secretarial team.
  • I hope this information helps explain our current way of working at the surgery and how you can access our services, we want to support you all and we ask that you continue to support us and our staff, respecting that this way of working is in place as requested of us by Public Health England and the NHS.
  • We will be in touch with any further updates and when we make any changes. Please continue to stay safe and I hope you are able to enjoy the summer in light of the current restrictions that are in place. Thank you.
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Online Access System- Ordering Repeat Prescriptions

We have now sent emails to all patients that we had correct email accounts for that were signed up for the online prescription and appointment booking system. The link on the main page now directs you to our new system. If you have not yet registered for the system then please send an email to [email protected] with your full name and date of birth and we will respond within 48 working hours with your new log in details for the new system.

Please note, if you want to order medications that are not on your normal repeat form or have a query regarding your medication then you will need to complete the ‘A medication request form’ online form https://www.online-consult.co.uk/org/haresfield-surgery 

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COVID Dentist Access Information

Access to NHS Dentistry is currently limited during the pandemic as all dentists have been asked to stop all routine “face-to-face” dental care.

However, if you need urgent dental care, help is at hand:

CALL your dental practice:

They will give you advice over the telephone and make arrangements for you if you need to be seen.

If you don’t have a dentist, find your nearest dentist and CALL them. You can search for your nearest dentist at: https://www.nhs.uk/service-search/find-a-dentist

You can also contact NHS 111:

Online: 111.nhs.uk


Call: 111 (when it’s less urgent than 999)

You can ask for a translator if you need one.

NHS 111 is available 24 hours a day, 7 days a week

If you’re deaf, you can:

use the NHS 111 British Sign Language service: interpreternow.co.uk/nhs111


call 18001 111 on a textphone

Do not worry if you have COVID-19 symptoms, appropriate arrangements can be made to see you if you need urgent dental care.

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Changes to our online access system

Patients already registered to use the online access for booking appointments and requesting repeat prescriptions will be being emailed from the surgery’s email account – [email protected]

This email is asking patients to respond to confirm it is the correct account on our system before we initiate a new registration for patients that are currently on the Informatica Ltd online access sytem. In May we are changing over to use Patient Access which is ran by Egton Ltd and this is because we are changing our appointment system which is why you will require access to the different system.

If you don’t have online access set up yet and would like one then please email [email protected] to begin the registration process. Include the email account you wish to register your full name, date of birth and address.

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Please read the message below from the NHS Fraud Team


There is heightened coverage around the recent Coronavirus outbreak around the world, which is now severely impacting on the UK and the NHS. 

Unfortunately fraudsters are targeting these circumstances to take advantage of public fear and concern

We have been made aware that our patients are receiving phone calls, texts and letters from fraudsters. They will try and obtain your personal details and in particular your NHS number.

Scammers are sophisticated, opportunistic and will try many ways to get the information they want. They often target the vulnerable.

If you are suspicious, do not give any details over the phone, hang up and then ring your GP Practice to confirm.

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Haresfield Rainbow

Made by Lucy D & Lucy C – Haresfield Team

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Home BP Monitoring

If the doctor has requested for you to complete a home blood pressure monitoring form then please see attached.

Please send this back to the surgery with your patient details.

You can do this by scanning it in or taking a photo and emailing this to [email protected]

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Coronavirus Update 24th March

Dear Patients,

Please be aware that the surgery has now been advised to function for urgent medical assistance only- this means that no patients should be coming to surgery unless advised by a Dr or Nurse.

Please be aware NHS 111 services still need to be used and contacted for patients that have COVID symptoms ;

  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or 3 or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)

To protect others, do not go to places like a GP surgery, pharmacy or hospital. Stay at home. Use the 111 online coronavirus service to find out what to do. https://111.nhs.uk/covid-19/

GPs & Nurses at Haresfield and Kempsey Surgeries

All Doctors will be calling patients only. Unless it is clinically essential that you need to come to the surgery.

NHS England have also advised practices that only urgent and necessary nursing appointments are kept at present – for this reason certain appointments such as Travel Health, Smears, Routine bloods and blood pressure checks are all being cancelled and postponed and you will be contacted by the surgery if you had one of these appointments booked. They have stopped collecting Cytology samples (smears) locally and so we are unable to continue with this screening programme because of this.

All Doctors and Nurses will now be wearing Personal Protective Equipment (PPE) whilst seeing patients, we are sorry if this causes any alarm to anyone but this is in response to the latest guidance about reducing the risk of transmitting or catching COVID-19 for health professionals.

At risk patients

NHS letter to patients that are at risk – please be aware the initial letters that have been sent have not been in connection with the surgery and we have had very little information around these letter other than that which all members of the public can read; https://www.nhs.uk/conditions/coronavirus-covid-19/  Under ‘Advice for people at high risk’ heading

We will be helping NHS England with further identification of patients and writing to them personally but this will be in due course and will come from the surgery with our letterhead.

Please be aware people who have received letters should be instigating ‘shielding’ precautions as oppose to ‘social distancing’ with immediate effect. Further guidance;

SHIELDING – Click Here


I understand there are some helpful Kempsey and Worcester volunteer groups which can be reached if you require any further support or help with social/ living arrangements and necessities. If you really are struggling with support we would hope the surgery could act as a point of contact to help you connect with necessary resources, so you can call us but please do so from mid-morning onwards not during the initial urgent phone calls first thing from 8:15am.  


We are not able to give patients extended amounts and supply of medication – this has to be continued as normal and this is national guidance and restrictions so please respect this and adhere to this. If you are ordering 10 days or earlier, before your medication is due to run out then this request will not be processed. The Doctors will review requests that are within 10 days of supply from last issue being used up and we have capacity to continue processing these within 72 hours.

Please request on the online system via the website or by emailing [email protected] – please help those without email accounts and request on their behalf with there consent- nobody should be coming down to the surgery to write out requests. We are unable to do this over the phone.

We need to ensure your prescriptions can be sent electronically to pharmacies or posted and please recognise that it will not become possible to collect signed prescriptions from the surgery, our staff will support you with making these arrangements so that you do not have to come to the surgery and then drop your prescription to the pharmacy.  

Please continue to use the Online Consult on the homepage of the website to get in touch with the surgery- all patients that have access to the internet can use this and it covers all queries and medical concerns. This is checked daily and all patients will be responded to within in 2 working days (note still working Monday – Friday only)

We are still staffed and behind ‘closed’ doors here to help our patients, please be respectful of this and assured that the practice is only adhering to the latest guidance from NHS England and Public Health England and acting accordingly to protect our patients (you!) and our NHS staff that we are very proud of.  

Many thanks

Meryl Foster

Practice Manager | Haresfield & Kempsey Surgery

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Patient Isolation Note

If you require an isolation note for your employer please Click Here

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Online Consult

We’ve recently launched a new system you can use to check your symptoms and submit forms to us.

It’s available online through a link on the homepage of our practice website. All you need to do is click the link and it’ll take you to an online form where you outline your symptoms. You’ll then receive access to tailored and clinically approved articles and videos which will help you self-manage your condition.

The forms are sent directly and securely to us at the practice so we can check your answers and assess whether you need a face-to-face appointment with the GP or not and if not, we’ll give you the advice you need on what to do next.

The forms are tailored to you and they’ve all been approved by clinicians so the advice you get is really accurate and helpful.

You can fill in the forms at any time, day or night, so it means you have round the clock access to the information you need to manage your conditions.

It’s really simple to use, you can just follow the link from our website and the forms are clear and easy to understand.

Click the image above to try the new link. (Please accept the cookies to enable the system.)

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If you are waiting for the surgery to open, we advise that you wait until 8:15am when our appointment lines open.

Unfortunately we want to be able to screen all patients over the phone prior to making any appointments in light of current corona virus guidance and measures.

The doctors and practice manager have agreed that moving forward no appointments will be able to be booked for on the day access, until the phone lines have opened. This is fair on less able patients or those that rely on the phone system. Please be reassured that if you feel your need is urgent and require an appointment on the day then the practice will always ensure you are given an option to be able to book this.

We are currently looking at improving the phone lines and alternative access methods for patients and more information is coming about this soon. In the meantime please wait until 8:15am for the phone line to open.

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Coronavirus Update 18th March

The NHS and Public Health England (PHE) are extremely well prepared for outbreaks of new infectious diseases. The NHS has put in place measures to ensure the safety of all patients and NHS staff while also ensuring services are available to the public as normal.

To now delay the spread of the virus from the 13th March 2020

1. The public are being advised to stay at home (self-isolate) -, if they have:  

a. A new continuous cough – this means you have started coughing repeatedly

b. High temperature (of 37.8 degrees centigrade or higher)

2. Travel and contact history are no longer important for diagnosis, which is on the basis of symptoms alone. If people who have travelled do not have symptoms they do not need to stay at home, regardless of their travel history.

How long to stay at home :

If you have symptoms stay at home for 7 days , After 7 days of self-isolation, people who feel better and no longer have a high temperature can return to their normal routine.

If you live with other people they should stay at home for 14 days from the day the first person has the symptoms .If then another household member has symptoms then they would self-isolate for 7 days until they no longer have a high temperature.

Cough may persist for several weeks in some people, despite the coronavirus infection having cleared. A persistent cough alone does not mean someone must continue to stay at home for more than 7 days

Guidance on what to do if you self -isolation can be found here: https://www.nhs.uk/conditions/coronavirus-covid-19/self-isolation-advice/

If you has serious symptoms you cannot manage at home with self-care measures that would usually undertake with a viral infection i.e. cough and cold treatments/ paracetamol and drinking plenty of fluid then you should contact  NHS 111 online (https://111.nhs.uk).Please only call if you cannot use the online access.If they have not had any signs of improvement after 7 days and have not already sought medical advice, they should use NHS 111 online before they leave their home or let visitors in.

How to avoid catching and spreading the coronavirus :

This is particularly important for those over 70 years old , those with long term condition , pregnant ladies and those with weaken immune system. You should consider social distancing action as per government advice to minimise your contact with others

Social distancing advice can be found here  https://www.nhs.uk/conditions/coronavirus-covid-19/

Those at very high risk should avoid as much contact with others as possible. These are people who

Have had organ transplant and are taking immunosuppressant medicines

  • Those having chemo or radiotherapy
  • Those with blood or bone marrow caners such as leukaemia
  • Those with severe chest condition such as cystic fibrosis or severe asthma

Do not go to a GP surgery, community pharmacy or hospital. If you want advice on any other medical issue then please book a telephone call with the GP practice so we can assess the best course of action.

Up to date information can be found on http://www.nhs.uk/coronavirus.

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