Repeat medication is where a GP is happy for you to have more medication without the need to see you each time.
We do not accept medication requests over the phone.
Please note that it takes 72 working hours for prescriptions to be processed and a further 1-2 days to dispense at your local pharmacy.
|Prescription request received by :-||Prescription ready to collect from surgery or sent to your nominated pharmacy by :-|
|noon Monday||noon Thursday|
|noon Tuesday||noon Friday|
|noon Wednesday||noon Monday|
|noon Thursday||noon Tuesday|
|noon Friday||noon Wednesday|
|It remains your responsibility to ensure that you order your medication in advance – we suggest when you have 7-10 days supply left, think about re-ordering then.|
How to order your medication
- (ask at reception for details of how to register for this)
- PLEASE NOTE THE ABOVE LINK GOES TO NEW ONLINE ACCESS SYSTEM (PATIENT ACCESS), IF YOU NEED NEW LOG IN DETAILS THEN PLEASE EMAIL [email protected]
- THE OLD ONLINE SYSTEM IS NO LONGER IN USE AND WE HAVE EMAILED USERS TO NOTIFY THEM ABOUT THIS SINCE
- Hand in your Repeat Prescription Slip at Reception/Post Box in reception (ticking only the items you require).
- If you have no repeat slip you can request a copy from the reception desk or use the available order forms on the reception desk.
- You can email your request to: [email protected]
- You can post a request to use with a S.A.E if you wish the prescription to be returned to you.
- Your nominated pharmacy can re-order your medication if you give them permission and leave your repeat slip. Please note this method may take longer for your prescription request to reach us for processing.
Common problems arising with medication requests
MEDICATION NOT ON REPEAT – if you require medication that you cannot see on Patient Access please use the Online Consult form to request this. Please be advised this can take up to 3 working days. Please indicate on the form if you have less than 3 days worth of medication.
REQUESTING EARLY – we try to prevent waste through stockpiling of medicines. If you need to order early, please give a reason with your request e.g. going on holiday. Failure to do so may lead to your medication request being refused.
OVERDUE FOR YOUR CHECKUP – we have a duty to ensure that your medicines are prescribed safely and we will remind you to come in for appropriate tests and checkups. If reminders are ignored, we may reduce your medication supply until you have had your blood test or appropriate checkup.
KEEPING MEDICINES RECORDS UP TO DATE – please let us know if you have decided to stop any medication so we can update your records. It is important that you let your pharmacist or doctor know if you are having any problems with your medication.
REQUESTING MEDICINES THAT YOU ONLY NEED OCCASIONALLY – please let us know the name of the medication requested and reason why it is requested. For example stating “eczema cream” is not very specific and this will lead to delay in medication being issued.
URGENT MEDICATION REQUESTS
When you request a medication urgently because you have run out, we will clinically assess if it is urgent for today. Unless a prescription is required to prevent immediate harm all requests will be dealt with as a routine repeat request.
PLEASE FILL IN A URGENT MEDICATION REQUEST FORM AT RECEPTION STATING THIS MEDICATION IS REQUIRED URGENTLY AND CALL BACK LATER TO SEE IF IT HAS BEEN DONE.
Your usual pharmacist should also be able to issue you with an emergency supply but may charge for this.
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