Practice Policies.
Your Data.
You can find all of our data policies—including our website privacy policy, and guidance on how we as a practice process your data—by visiting the Your Data page at the link below.
Violent & Abusive Patients.
The practice, along with the NHS, has a zero tolerance to violent and abusive patients. We have a duty of care to our staff and other patients to ensure a safe environment. Any patient who is abusive to the staff will be given a warning about their behaviour and if they continue to be abusive they will be removed from the doctor’s list and will no longer be registered at the practice.
Any patient who is violent will be reported to the police and will be removed from the practice list immediately.
Violent patients will only be seen under special arrangements provided by the Primary Care Trust. Details of these arrangements will be provided by the Primary Care Trust.
Comments & Complaints.
We aim to provide a high quality service and are very interested in hearing any constructive comments you may have. A suggestion box for this purpose is situated in the waiting area.
The practice has an approved complaints procedure and we always welcome the opportunity to deal with any part of our service that is causing you concern. You can download our full compliments and complaints policy here.
We have recently updated our comments and complaints procedure and we request that you complete the attached Feedback form in order for practice to be able to investigate and respond to your feedback provided. Forms can either be posted to us or emailed to hwccg.haresfield@nhs.net
Your complaint will be investigated as quickly as possible and you will be advised of the findings once any investigations and necessary meetings have been completed.
If you are unable to complete the feedback form or do not have a representative who can complete this on your behalf, please speak to an appropriate member of staff who can help to complete the form over the phone with you.
You will also be advised on how to proceed should you wish to take your complaint to the Primary Care Trust.