How to order your repeat prescription and how long it takes
Repeat prescriptions are issued when a GP is happy for you to have more medication without the need to see you each time.
If your GP has agreed that your medication should be issued as a repeat, you can order it in a number of different ways. If you medication is not on your repeat medication list you can request this via the correct emails below
Haresfield Surgery patients
Ordering your prescription online
The quickest and easiest way to do this is online, by using Patient Access.
We’ll need to create a Patient Access account for you, if you don’t have one already - so if you’d like us to do so, please email us and we’ll get you set up.
If you have a Patient Access account, you can log in using the button below and order your prescription via their portal.
Ordering your prescription via email
You can email your request to our dedicated prescriptions email address: haresfield.prescriptions@nhs.net
Ordering your prescription in person
Alternatively, you can drop off your repeat prescription slip at reception - just tick the items you require - or you can post it to us (containing a stamped, addressed envelope if you wish the prescription to be returned to you).
Ordering via your nominated pharmacy
Your nominated pharmacy may offer to re-order your medication if you give them permission and leave your repeat slip - but please note this method may take longer for your prescription request to reach us for processing.
Under normal circumstances, it takes 72 working hours for prescriptions to be processed and a further 1-2 days to dispense at your local pharmacy.
It’s your responsibility to ensure that you order your medication in advance – we suggest when you have 7-10 days supply left, it’s time to think about re-ordering.
Kempsey Surgery patients
Ordering your prescription online
The quickest and easiest way to do this is online, by using Patient Access.
We’ll need to create a Patient Access account for you, if you don’t have one already - so if you’d like us to do so, please email us and we’ll get you set up.
If you have a Patient Access account, you can log in using the button below and order your prescription via their portal.
Ordering your prescription via email
You can email your request to our dedicated prescriptions email address: hwicb.kempsey.prescriptions@nhs.net
Ordering your prescription in person
Alternatively, you can drop off your repeat prescription slip at reception - just tick the items you require - or you can post it to us (containing a stamped, addressed envelope if you wish the prescription to be returned to you).
Under normal circumstances, here’s when you can expect your prescription to be available, depending on when you order:
It’s your responsibility to ensure that you order your medication in advance – we suggest when you have 7-10 days supply left, it’s time to think about re-ordering.
Urgent medication requests.
When you request a medication urgently because you have run out, we will clinically assess if it is urgent for today. Unless a prescription is required to prevent immediate harm all requests will be dealt with as a routine repeat request.
PLEASE FILL IN A URGENT MEDICATION REQUEST FORM AT RECEPTION STATING THIS MEDICATION IS REQUIRED URGENTLY AND CALL BACK LATER TO SEE IF IT HAS BEEN DONE.
Your usual pharmacist should also be able to issue you with an emergency supply but may charge for this.
Common Queries
My medication isn’t on repeat.
If you require medication that you cannot see on Patient Access please request it via our online portal. Please be advised this can take up to 3 working days - so please indicate on the form if you have less than 3 days worth of medication remaining.
What happens if I miss my checkup?
We have a duty to ensure that your medicines are prescribed safely and we will remind you to come in for appropriate tests and checkups. If reminders are ignored, we may have to reduce your medication supply until you have had your blood test or appropriate checkup.
I need to request a medication I only use occasionally.
Please let us know the name of the medication requested and reason why it is being requested. For example stating “eczema cream” is not very specific and this will lead to delay in medication being issued - so please use the right names wherever you can.
I’ve requested my medication early, but it’s been rejected.
We try to prevent waste through stockpiling of medicines. If you need to order early, please give a reason with your request (e.g. going on holiday). Failure to do so may lead to your medication request being refused.
I’m having problems with my medication, or have decided to stop.
Please let us know if you have decided to stop any medication so we can update your records. It is important that you let your pharmacist or doctor know if you are having any problems with your medication.
How much will my prescription cost?
There are standard NHS prescription charges, to find out more information about prescription charges click the button below.